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      Frequently Asked Questions:
 
  1) Tips for Selecting the Perfect Photo
  2) Digital Photos: What's the best image format, resolution and image size ?
  3) Can I send a traditional photo print instead of a digital photo ?
  4) How can I place an order ?
  5) Can I send you a professional studio or portrait photograph ?
  6) Are these Canvas Artworks created with actual paint ?
  7) Can I send you a negative or slide ?
  8) Can you work with pictures that are old, worn or damaged ?
  9) May I see the picture before you put it on Canvas ? How can I be sure I will like it ?
10) Can a color artwork be made out of a Black & White source photo or vice versa ?
11) Can you take people from different photos and combine them to make a single painted artwork ?
12) Can you remove something or someone from a source photo ?
13) What happens if my photo image won't fit proportionately to the final Canvas size I want ?
14) Can I have the finished Canvas Artwork delivered to someone else with a Gift Card ?
15) Is it possible to make an over-sized Canvas Artwork or a custom size ?
16) Can my Canvas Artwork be round or oval ?
17) What is the Delivery Time ?
18) Can you ship a Canvas Artwork to another Country ?
19) Do you have discounts for photographers or other resellers ?
20) Can I see the painting before shipment ? How can I be sure I will like it ?
 
  1) Tips for Selecting the Perfect Photo
      We can paint from any photo you submit. However, if the portrait you wish to create features people, we recommend choosing a photo thats close up, in focus and has 1-3 subjects. This will produce the best artistic result. Photos that are dark or out of focus are harder to deal with. We
can do our best work when our artists can see the details in your photo clearly.
 
  2) Digital Photos: What's the best image format, resolution, and image size ?
    We prefer a .jpeg image in the range of .25mb to 5mb in size. The larger the better (up to 5mb). Images taken with a digital camera are captured in .jpeg format and require no change. If a digital camera is used we recommend a camera setting of at least 3 megapixels for best results. Digital .jpeg images can be uploaded to the studio through this web site. If your photo is on your camera's memory card just bring it in to the store where you saw our product. A sales associate can usually make a copy of it while you wait.

Scanning Tips:  If you are scanning a photo into your computer you have a great deal of flexibility to create the most useful size. Use the software utility that comes with your scanner or copier and scan your photo in RGB color with output resolution set to 300dpi. Next save the image in .jpeg format with the highest quality setting. This will reduce the digital file size of your image and allow it to upload faster when sent through our web site. Or if you prefer, full size digital picture files may also be burned to CD and sent to us by mail.
 
  3) Can I use a traditional (paper) photo print instead of a digital photo ?
      Yes you can. A minimum 3 x 5 size print is recommended for best results. Though we can also work with smaller photos if thats all you have. Just bring your photo into the store and a sales associate will make a scanned duplicate for uploading via web to our studio. This way you keep the original. You can also scan the photo from home if you have a scanner connected to your home computer. See the scanning tips in section (2) for advice.
 
  4) How can I place an order ?
      Bring your traditional (paper) photo print or digital photo to the store where you saw our product and a sales associate will assist you. We recommend you consider our $10 Preview offer. With this offer a professional portrait Artist will create the painted artwork based on your photo first. When complete, you'll receive an email with instructions to view it online in our web based "Preview Center". You can view the artwork, make changes and decide afterwards what size Canvas portrait you'd like to order. You have no further obligation until you accept the artwork and are completely satisfied.

      You can also order the $10 Preview through this website. You just need to have your photo ready as a saved digital image on your home computer. Just click on "Place an Order". Be prepared to tell us the name of the store or the 5 digit Referral ID so we know which store you're dealing with. If you have questions we're here to help. Email us at: sales@canvasartpainting.com.
 
  5) Can I send you a professional studio or portrait photograph ?
      Yes you can. However some photographers retain copyrights to photos they create for clients. In this case reprint permission from the original photographer may be required. When the consumer signs the project order form he/she warrants that the appropriate permissions have been obtained.
 
  6) Are these artworks created with actual paint ?
      We don't use a traditional paintbrush and paint. Our work is digital and performed manually in a computer by skilled artists using a stylus and electronic tablet along with specially designed software. Though our process is not computer-automated. We don't just press a button or apply a filter to create the appearance of random brush strokes such as other studios offer. Our work is done by hand using a palette of over 16 million colors. We use modern digital tools to 'dab' and paint in the same rich tradition as Picasso, Matisse or Rembrandt. It truly is a wonder.
 
  7) Can I send a negative or slide ?
      Yes you can. We can work with virtually any customer image source. However for safety purposes we do not recommend that one-of-a-kind media items be sent through the mail. Shipping agents such as the Postal Service, UPS or Fed-Ex are very reliable but they do not guarantee the security of your mailed photos. For this reason we recommend all photo documents be scanned first. Then send us the digital copy on CD by mail or upload the image through our website. Our company does not assume responsibility for any lost or damaged media.
 
  8) Can you work with pictures that are old or torn or damaged ?
      Yes. We can often fix torn or damaged photographs. This will require expert Photo Retouching by our trained artists. The added cost for this service is $49.95.
 
  9) May I see the painted portrait before you put it on Canvas ? How can I be sure I will like it ?
      We have a special service that will serve just this wish ! For a $10 fee we will actually create your painted portrait in advance & show you a preview online. You have no further obligation at this point. Or you can also include the preview option with your order. Either way, you'll have the chance to see what the finished artwork looks like before its printed on Canvas. We require the web preview and approval when working with photos that are old, damaged, dark or blurry. We'll keep working with you until we get the artwork just right. And each revision to the art portrait does cost a little extra. But you have no obligation beyond the $10 Preview until you accept the artwork and are completely happy.
 
10) Can a color photo or painting be made out of a Black & White source photo or vice versa ?
      Yes. We can colorize black & white photos AND convert color photos into black & white. We can also create a color painted artwork from a black & white photo. The first step is to Colorize the black & white photo. An added charge of $39.95 applies for this service. We then create a painted artwork based on the colorized photo. When ordering this service we'll need details regarding the subject's natural color for Eyes, Hair & Skin. Be sure to include this information in the 'comments' section of the order form. Black & White paintings can also be made from color photos. See our Gallery for samples.
 
11) Can you take people from different photos and combine them into a single painted portrait ?
      Yes. This will take a bit of extra work on our part to recompose the final scene. This service is called "Photo Compositing" and you can order it for an added cost of $39.95. Just tell us your preference for desired positioning of all the subjects in the special comments section of the project order form. See our customer showcase Gallery for examples of this process.
 
12) Can you remove something or someone from a source photo ?
      Yes, and in most cases there is no extra charge. If request becomes too elaborate we'll let you know. In that case there might be small charge for photo retouching.
 
13) What happens if my photo image won't fit proportionately on the Canvas size I want ?
      Sometimes a customer photo won't fit proportionately on the canvas size being ordered. When this happens our Artists will artistically crop the image to best display the subjects and suit the overall dimension of the canvas size being ordered. If you have any special cropping instructions please indicate them in the comment section of the project order form. Remember, we render a personal service. So if any great concerns arise we'll contact you by email to discuss.
 
14) Can I have the finished Canvas Artwork delivered to someone else ?
      This is often possible. If the Merchant or store you are dealing with offers shipping services they will be happy to forward your Canvas Art painting to a friend. Please consult with the local Merchant where you saw our Canvas Art product for more details.
 
15) Is it possible to make an over-sized Canvas Artwork or a custom size ?
      Yes it is. However the range of canvas sizes can vary sometimes from store to store. Please consult with a sales associate in the store where you saw our product to learn what sizes are available in your area.
 
16) Can my Canvas Artwork be round or oval ?
      We're sorry but we currently do not offer this.
 
17) How long will it take to create my Canvas portrait ?
      After you approve the artwork our Artists create, your portrait can usually be printed on Canvas in store within a day. Not all stores offer the service of stretching the Canvas on stretcher bars. If not, they should be able to refer you to an Art store nearby who will. Please note: Project lead times at Christmas and Mother's Day can sometimes be a little longer.
 
18) Can you ship a Canvas Artwork to another Country ?
      The easiest way to ship a Canvas Art painting is to ship it as a "Rolled Canvas" in a mailing tube. This will reduce the cost of shipping and customs duty. Not all stores offer shipping services. Please consult with the local Merchant where you saw our Canvas Art product for more details.
 
19) Do you have discounts for photographers and other resellers ?
    We do offer opportunities for discount pricing to retail stores and qualified industry professionals. To learn more contact us via email at sales@canvasartpainting.com
 
20) Can I see the painted portrait before shipment ? How can I be sure I will like it ?
      Yes you can. We recommend our $10 Preview offer for this purpose. For $10 one of our professional Artists will create a digital hand painted artwork based on your source photo. When complete, we'll send you an email with instructions for viewing in our web-based “Preview Centerâ€? You can approve the artwork, make changes and decide afterwards if you'd like to own it as a full size portrait on Canvas. If you don't like what you see there is no further obligation. We charge for everything we do but we don't charge anything further unless you're completely happy.

      We will do everything we can to make you happy. We want to paint for you...for life !
 
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